Where is SNO based?
SNO is based in Vancouver, Canada, inspired by the mountains and the alpine lifestyle that surrounds us.
How do I find my size?
Each product includes a size guide to help you find your best fit. We recommend checking the measurements on the product page before placing your order.
How should I care for my SNO pieces?
Care instructions may vary depending on the garment and fabric. Please refer to the care label inside your SNO piece and the care information provided on the product page.
Where does SNO ship?
We currently ship to [INSERT SHIPPING REGIONS]. Available shipping options and rates will be shown at checkout.
How long will my order take to arrive?
Estimated delivery times depend on your location and selected shipping method. You'll receive tracking information by email once your order has been dispatched.
Will I have to pay duties or import fees?
International orders may be subject to duties, taxes, or import fees depending on the destination. Additional information will be provided in our Shipping & Delivery policy.
Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible after placing your order. We can't guarantee changes or cancellations once an order has entered processing.
What is your return policy?
We accept eligible returns in accordance with our Returns & Exchanges policy. Items must meet our return conditions to qualify. Please visit our Returns & Exchanges page for complete details.
Can I exchange an item for another size?
If you need a different size, please refer to our Returns & Exchanges page for the options currently available.
Will sold-out pieces be restocked?
Some SNO pieces may be produced in limited quantities. Restocks aren't guaranteed. Join our email list and follow SNO on social media for restock and collection updates.
How can I contact SNO?
For questions about your order, sizing, shipping, returns, or anything else, please use our Contact Us page and our team will get back to you as soon as possible.